 How we work
An InterChange trainer, or a team of trainers, will work in partnership with you to design the training programme or project which will best meet your organisation’s needs and provide real benefit to your managers, staff and service users. We believe in the importance of regular two-way feedback to ensure that projects and training programmes are meeting existing needs and are fresh and responsive to emerging ones. Our intention is to be flexible, authentic, transparent and robust in our work and feedback. All our trainers create a supportive and safe learning environment
We work wherever is suitable for you – on your premises, a hired venue or at the venue we use in North London
People skills and management development
We offer a substantial choice of courses all designed to meet your specific needs, including:
- Appraisal skills
- Anti-harassment & bullying
- Assertiveness and communication
- Awareness of special needs and learning difficulties
- Business proposals
- Chairing meetings
- Clear and critical thinking
- Coaching skills
- Conflict resolution
- Disability awareness
- Facilitation skills
- Interviewing skills
- Management and leadership
- Mental health awareness
- Minute taking
- Negotiation skills
- Personnel and HR management
- Presentation and voice skills
- Pressure/stress management
- Service delivery and customer care
- Selling and influencing
- Staff support and supervision
- Strategic thinking
- Time management
- Training to train
- Work/life balance
ILM development awards
- Managing For The First Time
- Supervisory Management
Financial, legal and practical skills
- Accounting and financial management
- Better budgeting
- Bid writing
- Changing employment contracts
- Duties of a company secretary
- Employment law
- Essential writing skills
- Fundraising essentials
- Health and safety
- Legal responsibilities of charity trustees
- Personnel procedures
- Project management
- Quality assurance
- Voluntary sector legal structures
Facilitation and teambuilding
We work with managers, team and staff groups to:
- Build supportive and effective work relationships and teams;
- Benefit from difference and tackle discrimination;
- Respond with compassion and clarity to relationship difficulties
and frustrations;
- Create and commit to realistic and relevant goals and working practices;
- Improve the flow and quality of communication between departments and levels;
- Generate new ideas and solve problems;
- Remember and enjoy the interconnected nature of life.
Leadership coaching programme
Our coaching work focuses on helping people to maintain the energy, optimism, balance and clarity of direction necessary for effective organisational performance and for personal satisfaction and well-being. For more information click here
Clinical supervision
Supervision is a contractual working alliance between the external supervisor and the worker to reflect on, record and receive feedback and guidance on skill development. The two main objectives of this supervisory alliance are to enable the worker to gain and maintain an ethical competence, knowledge, skills, confidence and creativity. This is in order that the worker can give their best to the client and monitor good practice. It is for any staff member who is in providing support and a service to client groups with complex needs ranging from substance misuse, mental health, child protection, aggressive behaviour and domestic violence. For more information click here
Information technology
Our I T training is tailored to match the needs or your particular organisation and we specialise in Microsoft ® applications training. In our initial discussions with you we gain enough understanding of your business processes so that we can use relevant examples in the training sessions. During our I T courses we take account of participants’ feelings about the topic as well as the planned content so that participants are at ease during the training. We offer clear explanations without jargon and focus very much on the needs of the user rather than the technical specification of the software. We work with people who have a range of starting level skills, from novices through to experienced sophisticated users. For more information click here
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