Assertiveness, saying 'no' and dealing with challenging behaviour

29 May 2007
17 October 2007
With: Karen Tidsall

The key to being assertive is to stay connected to your own and others humanity whilst communicating. This workshop will help you to develop the awareness, confidence and skills needed to achieve this. You will learn how to sort out problems and frustrations whilst respecting and understanding your own needs and those of others; prevent work overload and resentment by saying ‘no’ in a way that encourages solutions while also reducing the likelihood of defensive reactions and keeping channels of communication open.

This course can be tailored to meet your specific needs and delivered in-house.

Comments from previous courses:

"Every bit of the workshop was useful from the moment I came to the time to leave"

"Role play gave me an insight into what I really wanted to say. The 4 assertive steps showed me the importance of avoiding provocative/interpretative language"

"I enjoyed talking with others who have similar situations; also working with different people throughout the day and the support of the trainer"

"I now feel very confident and motivated, and I appreciate knowing others feel the way I feel"

"Our trainer was highly effective - a good listener and compassionate"

"Good informal style with a lot of student involvement/interaction"

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